Refund and Returns Policy
At Wight Threads, we want you to be completely satisfied with your purchase. If something is not quite right, we are here to help.
Returns Period
You have 14 days from the date you receive your order to request a return or refund.
Eligibility for Returns
To be eligible for a return, items must:
Be in the same condition as when received
Be unworn, unwashed, and unused
Include all original tags, labels, and packaging
Not be marked as final sale or non-returnable (this will be clearly stated on the product page)
We cannot accept returns that show signs of wear, damage, odours, or alterations.
How to Request a Return
To start a return, please contact us within 14 days of receiving your order with:
Your name
Order number
Item(s) you wish to return
Reason for return
We will then provide instructions on how to send your item back to us.
Return Shipping
Customers are responsible for the cost of return postage, unless the item is faulty or incorrect.
We recommend using a tracked service, as we cannot refund items lost in transit.
Refunds
Once your return is received and inspected, we will notify you of the outcome.
If approved:
Refunds will be issued to your original payment method
Please allow 3 to 5 working days for the refund to appear, depending on your bank or payment provider
Original shipping costs are non-refundable unless the return is due to our error.
Exchanges
We do not currently offer direct exchanges. If you need a different item or size, please return your original item for a refund and place a new order.
Faulty or Incorrect Items
If you receive an item that is faulty, damaged, or incorrect, please contact us within 48 hours of delivery.
We will arrange a replacement or refund and cover all associated shipping costs.
Items Not Eligible for Return
We cannot accept returns for:
Underwear, swimwear, or intimate clothing
Customised or altered items
Items marked as non-returnable
Items returned outside the 14-day return window